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Frequently Asked Questions

In our frequently asked questions you will find the answers to the most common questions. If your question is not listed here, you can always contact us.


My payment is not successful

We sometimes get questions that the checkout is not successful. Sometimes it is not possible to complete the payment properly. The easiest way is to send us an e-mail and ask for a payment link. We usually have all the relevant data already. So we already know your address, the products you have chosen etc. Then you can use the payment link in a secure environment to pay with your preferred payment option.

Have you made several attempts to order a product? Don't worry, we will only send the paid order. You are under no obligation to purchase any orders that have not been paid for. These orders will be considered as not ordered.

I want to pay for my order afterwards

If you want to pay for your order afterwards, that is of course no problem. You must then choose the payment option Klarna in the checkout process. Please note that you must complete all steps here, otherwise the order will automatically be canceled by Klarna. Unfortunately, there is nothing we can do about this. If you still want to order again with post-payment, you will have to place a new order. The only thing we can do is send a payment link with various payment options for prepayment. 

If you do not succeed, you can always contact us.

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