Frequently Asked Questions
In our frequently asked questions you will find the answers to the most common questions. If your question is not listed here, you can always contact us.
Orders
We do our best to have all covers in stock. Should this not be the case, we offer you the option of receiving a reminder.
You can leave your e-mail address on the product page. You will receive a reminder as soon as the protective cover is back in stock.
This is not an obligation to buy. You will only receive a reminder. If, in the meantime, you have found a good alternative elsewhere, that is no problem.
All purchases paid for on the site before 17:00 using internet banking such as Paypal, Klarna or Credit Card will be shipped the same day. In the Netherlands, more than 99% of orders are delivered the next day. For Belgium it is 95%. For the rest of Europe and the UK 98% is delivered in 2 to 5 days.
If you order during the weekend or on Friday after 17:00, your package will be sent on Monday.
If you pay by bank transfer, it depends on the payment behavior of your bank.
Unfortunately, mistakes are human and we do sometimes send out the wrong protective cover. If this is the case please contact us by e-mail so we can immediately start the process of delivering the correct cover.
We will send out the correct cover the same day and add a prepaid return sticker, so you can return the wrong cover free of charge. You can then stick this on the box and drop the box off at your nearest service point.
The courier we use depends on the country in which you want your order to be delivered.
- In the Netherlands and Great Britain we send parcels with PostNL
- In Belgium it is possible to choose between PostNL and DPD
- In Germany it is possible to choose for DPD or DHL (+ €1,75)
- For the rest of Europe we use DPD
For other countries in the EU, it depends on which courier is best known in that country for a reasonable price.
Of course we are happy to receive feedback from our customers. There are different ways and platforms to leave a review, here is an overview:
Product: If you are satisfied with the quality of your cover, you can leave a review on the product page and share your opinion with others.
Order: Would you prefer to leave a review related to the entire ordering process? You can do this on one of the platforms below.
- https://www.trustedshops.eu/buyerrating/info_XB54C7013E7982C2BE4B5CC0B1077D864.html
- https://nl.trustpilot.com/review/gardenfurniturecovershop.com
Use our contact form to ask us your question
to the contact form